Privacy Policy
Effective date: January 1, 2026
Solutions Plumbing Specialist Inc., doing business as Solutions Plumbing Specialist (“we,” “us,” or “our”), respects your privacy. This policy explains how we collect, use, disclose, and retain personal information through solutionsplumbingsd.com (the “Website”) and related communications about inquiries submitted through it.
1. Information we collect and where it comes from
Information you provide. When you submit a contact form or communicate with us about your inquiry, we collect the information you choose to provide. This may include your name, email address, telephone number, service or property address, company name, project or plumbing details, preferred contact method, and any messages or photographs you send. We also retain correspondence and records of how we respond. Please provide only information relevant to your request.
Information collected automatically. Our hosting and security providers may process technical information when you visit the Website, such as your IP address, browser and device type, operating system, requested pages, referring page, access times, and security or error logs. An IP address may indicate an approximate location. We do not request precise device location through this Website.
Cookies and similar technologies. Our hosting and form systems may use essential cookies or similar technologies to deliver pages, maintain form functionality, and prevent abuse. We do not use the Website for behavioral advertising, ad pixels, session replay, or standalone visitor analytics. Browser settings may let you block or delete cookies; doing so can affect Website features.
The Website does not provide online payment processing, customer accounts, live chat, or online booking. If you later become a customer, additional records may be collected through our separate service and billing processes. We will provide any additional notices required for those processes.
2. How we use information
Respond to inquiries, evaluate requested work, and communicate about availability, estimates, and service arrangements.
Maintain inquiry and customer relationship records and follow up on the request you made.
Operate, maintain, troubleshoot, and secure the Website and prevent spam, fraud, or misuse.
Comply with legal obligations, respond to lawful requests, maintain required records, and establish, exercise, or defend legal claims.
We do not use a contact-form submission alone to enroll you in a marketing text or automated marketing call program. We do not use Website information to make automated decisions producing legal or similarly significant effects.
3. When we disclose information
Service providers. We may disclose relevant contact details, inquiry contents, correspondence, and technical information to providers that support our Website hosting, form delivery, email, security, IT support, and inquiry record storage. They receive information needed to perform their services for us. We require appropriate confidentiality and security protections and restrictions on unrelated uses.
Legal and safety purposes. We may disclose relevant information to authorities, legal counsel, insurers, or other appropriate parties when required by law or reasonably necessary to address fraud, security, safety, disputes, or legal claims.
Business transactions. Information may be disclosed to prospective or actual parties and their professional advisers in connection with a merger, acquisition, financing, reorganization, or sale of our business or assets, subject to appropriate confidentiality protections and applicable law.
At your direction. We may disclose information when you ask us to do so or separately authorize a disclosure. Sending us a property photograph does not by itself authorize its public use in marketing.
We do not sell personal information, share it for cross-context behavioral advertising, or provide it to third parties for their own direct marketing purposes.
4. California Do Not Track and cross-site collection
Our Website does not track your online activities over time and across third-party websites for advertising. It does not change its operation in response to a browser’s legacy “Do Not Track” signal. We do not permit third parties to collect personal information through this Website to track your activities over time and across different websites for their own advertising or profiling purposes.
Global Privacy Control is distinct from the legacy Do Not Track setting. Because we do not sell personal information or share it for cross-context behavioral advertising, there is no such sale or sharing to opt out of on this Website. If our practices change, we will update this policy and implement applicable privacy choices and opt-out preference signal handling before beginning those practices.
5. Your choices and requests
You may choose not to submit a form or provide optional information. We may be unable to respond or evaluate your request without relevant contact or project details. You may ask to review, correct, or delete personal information collected through the Website by emailing info@solutionsplumbingsd.com with the subject “Privacy Request,” or by using the mailing address below. Describe your request and provide enough information for us to locate your records. Do not send sensitive identification documents unless we arrange an appropriate secure method.
We may need to verify your identity before disclosing or changing information. We will consider your request and respond consistent with applicable law. We may retain information required for legal compliance, transaction records, security, dispute resolution, or other legally permitted purposes, and will explain applicable limitations. These request options do not reduce any rights you may have under applicable law. We do not discriminate for exercising legally protected privacy rights.
To change how we contact you about an inquiry, contact us at the email below. If you receive promotional email from us, you may use its unsubscribe link or ask us to stop promotional emails. We may still send necessary service or administrative communications.
6. Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy. Retention depends on whether an inquiry becomes a project, whether we need records for follow-up or warranty support, applicable tax and contractor recordkeeping requirements, limitation periods, and any disputes or legal holds. Technical logs are retained as needed for operation and security. When information is no longer needed, we delete it or deidentify it, subject to backup cycles and legal requirements.
7. Security
We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No website, transmission, or storage system can be guaranteed completely secure. Please do not send payment card details, Social Security numbers, passwords, alarm codes, or other unnecessary sensitive information through contact forms or ordinary email.
8. Children’s privacy
Our Website is intended for adults seeking plumbing services and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can investigate and delete it as appropriate.
9. Links to other websites
Links to manufacturer sites, social media pages, or other external websites take you to services operated by third parties. Their privacy policies govern information they collect there. Our policy does not cover their independent practices.
10. Changes to this policy
We may update this policy to reflect changes in our practices or legal requirements. We will post the revised version on this page with an updated effective date. For material changes, we will also provide a prominent notice on the Website and, where appropriate and feasible, notify affected individuals directly. We will obtain consent before a new use when required by law. Changes will not retroactively remove rights or protections that applicable law requires us to maintain.
11. Contact us
For privacy questions or requests, contact:
Solutions Plumbing Specialist
Attn: Privacy Requests
Legal entity: Solutions Plumbing Specialist Inc.
Email: info@solutionsplumbingsd.com
Phone: 619-322-5449
Website: https://solutionsplumbingsd.com